Our customer service at your disposal
Responses to frequently asked question
Emergencies
Never disclose your Personal Identification Number (PIN) or password by email or phone
If you are in some of below situations :
- Did you lose your bank card?
- Did you face a theft case or lost one of your means of payment?
- Did you receive any fraudulent email(s)?
Security
- How to obtain or recover access to the Internet Banking service?
- How to obtain or recover access to the Mobile Banking service?
- How to change my password? *I forgot my codes, how do I retrieve them?
Complaints form
- Did you notice any anomalies in the functioning of your bank account?
- Do you want to make an opposition to your bank card?
- Do you want to request a temporary modification of your card limit?
Download the form corresponding to your complaint, fill it out and bring it to the nearest branch; BANK OF AFRICA Customer Service will take care of your request
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